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Federal Funeral Rule

FAQ

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How much time do I need for delivery?

For those who need a casket almost immediately, we offer expedited service. If your order is placed before Noon EST, delivery is available the next day. In some cases, we can have it delivered to you in as quickly as six to nine hours.

If you don’t need your casket as quickly, we can guarantee ground delivery within seven to 10 days.

We highly recommend ground delivery for those who are pre-planning, as timing is not critical. If there has been no pre-planning, air transport usually is necessary because the need is very time-sensitive (especially for those loved ones who have entered into a hospice program) and seven to 10 days is too long a period to wait for the casket to be delivered.

You can call us toll free at 1-866-445-5060 to get a delivery timeline for your area.

How does the casket get to me?

For expedited service, the casket is transported via a major airline, and then a courier service delivers it to the funeral home of your choice. To simplify the process, we coordinate delivery details with your funeral home so you don’t have to.

For ground service, we use several national trucking companies that work from our warehouses located in major cities across the country. We can deliver the casket to the location of your choice, including a funeral home, a residence or even a storage area (which is especially helpful for those who are pre-planning).

Can I pick up the casket from the airport myself to save money?

Absolutely. You will need a cargo van, or pickup truck and tie straps, but this is a way for you to save money on courier costs that are incurred for casket delivery from the airport to the funeral home.

What do I need to place an order?

For expedited service, we need your order, the zip code of your funeral home in order to determine shipping costs, and payment. For ground service, we’ll just need your order, delivery address and payment—shipping is included in the product price.

What method of payment is accepted?

We accept major credit cards, personal checks, money orders and PayPal. E-Checks are only accepted through PayPal. See Payment Info for details.

Do I have to pay sales tax?

Orders from Texas are the only ones on which we are required to charge sales tax. If you’re outside of Texas, you can purchase your casket through Casket Showcase and pay no sales tax—which may save you hundreds of dollars.

What if I change my mind?

If you want to change your selection, we are happy to accommodate your request—however, the exchange must be made prior to shipping confirmation.

When your order is confirmed, Casket Showcase will immediately prepare your casket for rapid delivery. Because of the urgency with which we expedite your order, we urge you to review your order thoroughly before completing the purchase.

Refunds will be debited a cancellation fee to recover the costs of delivery, equaling roughly 30 percent of the total sale price, with additional fees possible depending on the return requirements for the item currently in transport.

Upon the confirmation of a completed purchase, it implies that you have read and agree to these terms and conditions.

What is the (GPL) General Price List and why is it so important?

The General Price List (GPL) is the keystone of the Funeral Rule, which is enforced by the Federal Trade Commission (FTC). By law, the GPL must contain itemized prices for the goods and services the funeral service provider sells, as well as other important disclosures. It enables consumers to comparison shop and to purchase, on an itemized basis, only the goods and services they want.

Will a funeral home let me buy a casket at Casket Showcase?

Yes. The federal government’s Clayton Act—designed in part to prevent economic monopolies—requires funeral homes to allow their customers to buy goods and services from outside companies.

What is the difference between 18- and 20-gauge steel?

As reference, 18-gauge steel is about the thickness of the hood of a car and 20-gauge steel is about the thickness of a license plate.

What is the size of a standard casket?

Typically, caskets are 24" deep, 27-1/2" or 30-1/2" wide and 81" long. Interior measurements are a bit smaller.

Do you sell vaults?

No, but we may in the future.
 

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